Course Objectives
 
 
 
 
Learn to use AI to automatically reply to customer questions and reduce support workload
 
 
 
 
Master e-commerce marketing automation workflows(product copy, promotional messages, post generation)
 
 
 
 
Become familiar with n8n × LLM × CRM/LINE Bot integration methods
 
 
 
 
Build a ready-to-deploy AI e-commerce assistant to boost conversion rates
 
 
 
 
 
Course Structure
 
Module 1: AI Application Scenarios in E-Commerce
 
 
 
 
E-commerce support pain points and AI solutions
 
 
 
 
Marketing automation case sharing (repurchase push notifications, automatic product copy generation)
 
 
 
 
Workflow architecture overview: Support → Marketing → CRM
 
 
 

Module 2: Designing a Smart Customer Service Workflow
 
 
 
 
Customer message collection (LINE / Email / Messenger)
 
 
 
 
LLM smart replies: FAQs and automated Q&A
 
 
 
 
Multilingual support and product information lookup
 
 
 
 
LINE Bot / Email automatic notification mechanisms
 
 
 
 
 
Module 3: AI Marketing Automation
 
 
 
 
Automatic generation of product descriptions and ad copy
 
 
 
 
Customized promotional message push (new customers, repurchase, membership tiers)
 
 
 
 
Facebook / IG marketing copy production workflow
 
 
 
 
Automated scheduled push notifications and event reminders
 
 
 
 
 
Module 4: CRM Integration and E-Commerce Practice
 
 
 
 
Automated customer records with Google Sheets / Notion
 
 
 
 
Customer purchase journey tracking and segmentation
 
 
 
 
Hands-on e-commerce AI assistant demo: from inquiry → reply → marketing push → conversion
 
 
 
 
Extended applications: inventory reminders, automated repurchase marketing
 
 
 
 
 
Course Highlights (a TigerAI exclusive worth over NT$3,000 in total—you come out ahead just by attending!!)
 
 
 
 
A free full-featured n8n learning account: unlimited use so you can keep practicing after class (3 months of access)
 
 
 
 
Complete sample JSON files provided: take the instructor's demo files home and modify them freely—never stuck without a file
 
 
 
 
 
Learning Outcomes
 
 
 
 
Learn to design an AI smart customer service workflow
 
 
 
 
Build an automatic marketing copy generator to rapidly produce product copy
 
 
 
 
Integrate CRM/LINE Bot to enable customer segmentation and repurchase marketing
 
 
 
 
Build one that can automatically serve customers + promote products + boost conversion e-commerce AI assistant